Privacy Policy

Introduction

Vistaphotos ("we", "our", "us") operates the website at . This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and place an order with us.

By using our website and services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

Information We Collect

Personal Information You Provide

When you register, place an order, or contact us, we may collect:

• Identity Information: Full name, username or similar identifier.
• Contact Information: Email address, phone number, billing and shipping address.
• Payment Information: We do not store card details. Payments are processed securely through Razorpay or UPI. Please review Razorpay's own privacy policy for how they handle payment data.
• Order Information: Items purchased, order history, uploaded photo files.
• Profile Information: Preferences, wishlist, saved addresses.

Information Collected Automatically

• Usage Data: Pages visited, time spent, links clicked, referring URLs.
• Device & Technical Data: IP address, browser type, operating system, screen resolution.
• Cookies & Tracking: See our Cookie section below.

How We Use Your Information

We use the information we collect to:

• Process, fulfil, and ship your orders.
• Send order confirmations, tracking updates, and delivery notifications.
• Manage your account and provide customer support.
• Send promotional emails and offers - you can opt out at any time.
• Improve our website, products, and services based on feedback and usage patterns.
• Detect, prevent, and address fraud, security breaches, or technical issues.
• Comply with applicable legal obligations.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Logistics Partners: Your name, address, and phone number are shared with our courier partners (BlueDart, Delhivery, DTDC, etc.) solely to fulfil your delivery.
• Payment Processors: Razorpay processes your payment. We share only what is required to complete the transaction.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred as a business asset, subject to the same privacy protections.

Photo Files & Uploaded Content

Photos you upload for printing are used exclusively to fulfil your order. We store your files securely for up to 30 days after order completion to handle reprints or quality queries. After this period, uploaded files are permanently deleted from our servers. We do not use your personal photos for advertising, training, or any purpose other than fulfilment of your order.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us:

• Keep you logged in across sessions.
• Remember your cart items and preferences.
• Analyse site traffic and performance (via analytics tools).

You can control cookies through your browser settings. Disabling cookies may affect some features of our website (such as keeping your cart active).

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/HTTPS encryption for all data transmitted between your browser and our server.
• Secure, access-controlled databases.
• Regular security audits and updates.

Despite our best efforts, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password for your account.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at vistaphotohub@gmail.com. We may retain certain information as required by law or for legitimate business purposes (e.g., invoices for tax compliance).

Third-Party Links

Our website may contain links to third-party websites (social media, payment gateways, courier tracking pages). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

Children's Privacy

Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails at any time using the link in any email we send, or by contacting us directly.

To exercise any of these rights, contact us at vistaphotohub@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by displaying a prominent notice on our website. The "Last updated" date at the top of this page reflects when the policy was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

For any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email: vistaphotohub@gmail.com
• Phone/WhatsApp: +916382784477
• Support Hours: Monday - Saturday, 10 AM - 6 PM IST